Software of Excellence EXACT incident

Unable to contact Support via Live Chat

Major Resolved View vendor source →

Software of Excellence EXACT experienced a major incident on June 6, 2025 affecting EXACT API, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2025, 01:26 PM UTC
Resolved
Jun 06, 2025, 03:15 PM UTC
Duration
1h 48m
Detected by Pingoru
Jun 06, 2025, 01:26 PM UTC

Affected components

EXACT API

Update timeline

  1. identified Jun 06, 2025, 01:26 PM UTC

    We have identified an issue causing users to be unable to contact our agents via Live Chat. We are working on a full resolution currently and will update our status page as soon as we can. Exact Assist can still be accessed and will be able to provide answers to most queries.

  2. resolved Jun 06, 2025, 03:15 PM UTC

    This incident has been resolved.