Snap One incident
My Dot, Customer Portal and C4 Mobile Issue Resolved
Resolved on November 12, 2024.
Starting around 11:09am and ending around 11:37am ET, there were issues with My Dot, the Customer portal, and the C4 mobile app. This would have caused degraded performance and/or an inability to login and access the websites/app. As of 11:37am ET, these issues were fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Update timeline
- resolved Nov 12, 2024, 05:02 PM UTC
Starting around 11:09am and ending around 11:37am ET, there were issues with My Dot, the Customer portal, and the C4 mobile app. This would have caused degraded performance and/or an inability to login and access the websites/app. As of 11:37am ET, these issues were fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team
Your product runs on more than Snap One
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services