SMS-Magic incident
Delivery Delays and Failures from WhatsApp and Messenger Platform
SMS-Magic experienced a minor incident on June 12, 2026 affecting Message Delivery Service and Message Delivery Service and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2026, 02:59 PM UTC
Start Time :Jun 12, 07:10 PDT We have received a notification regarding clients experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. The engineers are working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
- investigating Jun 12, 2026, 04:19 PM UTC
We have received an update that Meta is currently experiencing a global service outage, which is impacting WhatsApp messaging services across multiple regions. This is resulting in : Delays in sending or receiving WhatsApp messages Intermittent failures for inbound and outbound messages Delayed delivery status updates and webhook events Please note that this issue originates from Meta's infrastructure and impacts businesses globally. Our team is actively monitoring the situation and remains in close coordination with Meta for updates. We will keep you informed as soon as Meta restores services and normal message processing resumes.
- resolved Jun 12, 2026, 06:08 PM UTC
We have received an update that the issue has now been resolved, and WhatsApp services are operating normally.