SmartSurvey incident

AI Services Disrupted

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Resolved after 1 day, affecting SmartPolls (SmartPolls — UK) and AI Services, on August 3, 2026.

investigating Aug 03, 2026, 10:28 AM UTC

We have seen a high level of errors related to AI processing which appear to be caused by one of our providers being unavailable. All AI processing should be considered offline.

Started
Aug 03, 2026, 10:28 AM UTC
Resolved
Aug 04, 2026, 10:44 AM UTC
Duration
1d
Detected by Pingoru
Aug 03, 2026, 10:28 AM UTC

Affected components

SmartPolls (SmartPolls — UK)AI Services

Update timeline

  1. investigating Aug 03, 2026, 10:28 AM UTC

    We have seen a high level of errors related to AI processing which appear to be caused by one of our providers being unavailable. All AI processing should be considered offline.

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