SmartSurvey incident

SmartSurvey App

Resolved after 32 minutes, affecting SmartSurvey Application and API and 1 more, on September 2, 2026.

identified Sep 02, 2026, 03:51 PM UTC

Our app is currently experiencing a degraded performance which may impact emails sending, triggers and other features. We have identified the issue and are working on a fix.

Started
Sep 02, 2026, 03:51 PM UTC
Resolved
Sep 02, 2026, 04:23 PM UTC
Duration
32m
Detected by Pingoru
Sep 02, 2026, 03:51 PM UTC

Affected components

SmartSurvey ApplicationAPIReports & ExportsEmail ServicesSMS ServicesSystem EmailsSmartPolls (SmartPolls — UK)

Update timeline

  1. identified Sep 02, 2026, 03:51 PM UTC

    Our app is currently experiencing a degraded performance which may impact emails sending, triggers and other features. We have identified the issue and are working on a fix.

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