Resolved after 4 hours 3 minutes, affecting SmartPolls (SmartPolls — UK) and AI Services, on July 20, 2026.
The provider has marked the issue as resolved. We are monitoring it to make sure the AI queue is serviced.
Affected components
Update timeline
- investigating Jul 20, 2026, 07:02 PM UTC
We have seen a high level of errors related to AI processing which appear to be caused by one of our providers being unavailable. All AI processing should be considered offline.
- identified Jul 20, 2026, 08:09 PM UTC
Microsoft Azure have removed one of our AI models before its official expiry in October, causing the endpoints to fail. We are migrating to use a new model type.
- monitoring Jul 20, 2026, 10:41 PM UTC
The provider has marked the issue as resolved. We are monitoring it to make sure the AI queue is serviced.
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