SmartSurvey incident

AI Processing

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Resolved after 2 days 4 hours, affecting System Emails (System Emails — EU) and SmartPolls (SmartPolls — UK) and 1 more, on May 15, 2026.

identified May 15, 2026, 03:59 PM UTC

We are currently experiencing some issues with our AI worker through Civo. We have are awaiting further information and will update this incident as we learn more.

Started
May 15, 2026, 03:59 PM UTC
Resolved
May 17, 2026, 08:35 PM UTC
Duration
2d 4h
Detected by Pingoru
May 15, 2026, 03:59 PM UTC

Affected components

System Emails (System Emails — EU)SmartPolls (SmartPolls — UK)AI Services

Update timeline

  1. identified May 15, 2026, 03:59 PM UTC

    We are currently experiencing some issues with our AI worker through Civo. We have are awaiting further information and will update this incident as we learn more.

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