Smartsheet experienced a major incident on July 16, 2025 affecting REST API and Smartsheet Login and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2025, 12:27 AM UTC
We are currently investigating some customer reports of customers being unable to access the Smartsheet application. We will continue to provide frequent updates as we work towards resolution.
- monitoring Jul 16, 2025, 12:39 AM UTC
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
- resolved Jul 16, 2025, 02:45 AM UTC
This incident has been resolved.
- postmortem Jul 16, 2025, 02:46 AM UTC
On July 15th, 2025, starting at approximately 4:54 PM PDT, some users experienced issues accessing and navigating the Smartsheet application. Our engineering teams quickly identified the cause: a recent increase in traffic to a core service overwhelmed another critical internal service, leading to widespread service degradation. Traffic was immediately adjusted, and the affected services were scaled to restore stability. Full service functionality was restored by approximately 5:28