Resolved after 4 hours 13 minutes, affecting Forms, on April 13, 2026.
On Monday, April 13, between 7:00 AM and 11:30 AM PST, some users experienced failures when submitting Smartsheet forms. The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint. Error rates declined significantly by mid-morning and the incident was fully resolved by 11:30 AM PST. All form submissions are operating normally.
Affected components
Update timeline
- investigating Apr 13, 2026, 04:33 PM UTC
We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.
- investigating Apr 13, 2026, 05:06 PM UTC
We are continuing to investigate this issue.
- investigating Apr 13, 2026, 05:52 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 13, 2026, 06:31 PM UTC
The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.
- resolved Apr 13, 2026, 08:46 PM UTC
Forms Submissions are operating normally. The incident is now resolved.
- postmortem Apr 14, 2026, 02:26 PM UTC
On Monday, April 13, between 7:00 AM and 11:30 AM PST, some users experienced failures when submitting Smartsheet forms. The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint. Error rates declined significantly by mid-morning and the incident was fully resolved by 11:30 AM PST. All form submissions are operating normally.
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