Resolved after 12 hours 41 minutes, affecting Third Party Integrations, on June 10, 2026.
**The Smartsheet Merge add-on for Google Docs stopped working after Google removed support for an older runtime environment that the add-on depended on, causing the add-on to fail entirely for all users \(~234,000 affected\).** The issue was resolved on June 11, 2026, by updating the add-on's code and deployment configuration to be compatible with Google's current platform — no customer data was lost.
Affected components
Update timeline
- investigating Jun 10, 2026, 10:21 PM UTC
We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
- identified Jun 11, 2026, 12:51 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 11, 2026, 03:30 AM UTC
The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability.
- resolved Jun 11, 2026, 11:02 AM UTC
This incident has been resolved.
- postmortem Aug 14, 2026, 06:51 PM UTC
**The Smartsheet Merge add-on for Google Docs stopped working after Google removed support for an older runtime environment that the add-on depended on, causing the add-on to fail entirely for all users \(~234,000 affected\).** The issue was resolved on June 11, 2026, by updating the add-on's code and deployment configuration to be compatible with Google's current platform — no customer data was lost.
Your product runs on more than Smartsheet
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services