Smartsheet incident
Resource Management Advanced reports failing to create and refresh.
Resolved after 2 hours 46 minutes, affecting Resource Management, on February 17, 2026.
On February 17th, 2026, a failure in the service linking Resource Management Workflows to the main Data Shuttle engine resulted in a service disruption for the Resource Management Advanced Reporting feature in the US Production environment. Service was restored by rolling back the most recent Data Shuttle deployment \(originally released five days prior\). While this action immediately resolved the issue, preliminary analysis indicates the root cause was likely a memory exhaustion issue within the service, rather than a defect in the deployment itself. The rollback effectively reset the service state, clearing the error. A comprehensive RCA is currently underway to pinpoint the source of the outage.
Affected components
Update timeline
- investigating Feb 17, 2026, 04:08 PM UTC
We are investigating Advanced Reports not being able to create new ones and also failing to refresh. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
- monitoring Feb 17, 2026, 04:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 17, 2026, 06:55 PM UTC
This incident has been resolved.
- postmortem Feb 19, 2026, 01:49 PM UTC
On February 17th, 2026, a failure in the service linking Resource Management Workflows to the main Data Shuttle engine resulted in a service disruption for the Resource Management Advanced Reporting feature in the US Production environment. Service was restored by rolling back the most recent Data Shuttle deployment \(originally released five days prior\). While this action immediately resolved the issue, preliminary analysis indicates the root cause was likely a memory exhaustion issue within the service, rather than a defect in the deployment itself. The rollback effectively reset the service state, clearing the error. A comprehensive RCA is currently underway to pinpoint the source of the outage.
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