Smartsheet experienced a minor incident on March 31, 2026 affecting Document Proofing, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2026, 06:53 PM UTC
We are currently investigating an issue causing 'EVALUATION MODE' watermarks and slow loading on proofs. We will provide an update in 30 minutes.
- identified Mar 31, 2026, 07:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 31, 2026, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2026, 10:01 PM UTC
This incident has been resolved.
- postmortem Apr 13, 2026, 11:13 PM UTC
On March 30, 2026, at approximately 10:55 PM PDT, the Proofing service encountered issue where users encountered watermarks on all legacy proofs. The outage was caused by a licensing issue and was also compounded by an internal configuration issue causing a full proofing outage. The incident was mitigated by March 31, 2026 at 1:15PM PDT To prevent recurrence, we are conducting a post-incident review focused on improving monitoring and alerting for licensing issues as well bolstering deployment stability.