Smartsheet incident

Form Submissions issue

Major Resolved View vendor source →
Started
Mar 03, 2026, 05:16 PM UTC
Resolved
Mar 04, 2026, 11:42 PM UTC
Duration
1d 6h
Detected by Pingoru
Mar 03, 2026, 05:16 PM UTC

Affected components

Forms

Update timeline

  1. investigating Mar 03, 2026, 05:16 PM UTC

    We've investigating an issue with Form Submissions propagating to the sheet. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

  2. identified Mar 03, 2026, 05:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 03, 2026, 05:52 PM UTC

    This issue has been identified and a fix has been implemented for new form submissions. For previous form submissions that failed in this window, a manual replay will be ran. Please do not re-submit these form submissions.

  4. monitoring Mar 03, 2026, 06:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 04, 2026, 11:42 PM UTC

    Forms Submissions has been fully restored and is operating normally. The incident is now resolved.

  6. postmortem Mar 13, 2026, 11:53 PM UTC

    On 4:47PM Pacific Standard Time, March 2nd, 2026, a code regression impacted a subset of Form Submissions to propagate to the underlying sheets and some API requests. Service was restored by rolling back to the last known stable deployment. A manual scale up was applied to meet the demands of the queues. Issue was successfully resolved by 9:53AM PST March 3rd, 2026. All previously failed form submissions were successfully replayed by 12:20PM PST, March 4th, 2026.

Looking to track Smartsheet downtime and outages?

Pingoru polls Smartsheet's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Smartsheet reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Smartsheet alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Smartsheet for free

5 free monitors · No credit card required