Smartsheet experienced a major incident on August 27, 2025 affecting Data Shuttle, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2025, 01:43 PM UTC
We are currently investigating some customer reports of slow performance with Data Shuttle . We will continue to provide frequent updates as we work towards resolution.
- investigating Aug 27, 2025, 01:44 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 27, 2025, 02:47 PM UTC
A fix has been Implemented and we are monitoring the results.
- resolved Aug 27, 2025, 05:44 PM UTC
This incident has been resolved.
- postmortem Aug 27, 2025, 05:44 PM UTC
On Wednesday, August 27, 2025, from 6:11 a.m. PDT to 7:47 a.m. PDT, some customers may have experienced slow loading and unresponsiveness within the Data Shuttle UI. Our engineering teams were immediately alerted and began investigating the issue. They were able to identify and resolve the problem, and full service was restored at 7:47 a.m. PDT. We are making improvements based on our learnings from the incident to avoid similar incidents in the future.