Smartsheet incident

Workflows and Webhooks not triggering on attachments or comments

Minor Resolved View vendor source →

Smartsheet experienced a minor incident on October 1, 2025 affecting In App Workflows and Data Shuttle and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 09:05 AM UTC
Resolved
Oct 01, 2025, 09:53 AM UTC
Duration
48m
Detected by Pingoru
Oct 01, 2025, 09:05 AM UTC

Affected components

In App WorkflowsData ShuttleBridge by SmartsheetJira ConnectorSalesforce Connector

Update timeline

  1. investigating Oct 01, 2025, 09:05 AM UTC

    We are currently investigating delays in workflows and webhooks where the trigger event is an attachment or comment added on Table View

  2. resolved Oct 01, 2025, 09:53 AM UTC

    Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.

  3. postmortem Oct 01, 2025, 09:54 AM UTC

    Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.