SlimPay Outage History

SlimPay is up right now

SlimPay had 15 outages in the last 2 years totaling 151h 51m of downtime — averaging 0.6 incidents per month.

There were 15 SlimPay outages since June 4, 2025 totaling 151h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.slimpay.com

Notice October 24, 2025

[Important information] - Winter Time Switching

Detected by Pingoru
Oct 24, 2025, 04:02 PM UTC
Resolved
Oct 24, 2025, 04:02 PM UTC
Duration
—
Affected: Remittance filesRemittance filesWeb APIWeb APIBack OfficeCheckoutBack OfficeReportingSFTPPayment Initiation Service (PIS)ReportingSFTPPayment Initiation Service (PIS)DashboardDashboardCheckout
Timeline · 1 update

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Minor October 20, 2025

Information: AWS Incident Affecting SlimPay Services

Detected by Pingoru
Oct 20, 2025, 09:53 AM UTC
Resolved
Oct 21, 2025, 09:08 AM UTC
Duration
23h 14m
Affected: Remittance filesWeb APICheckoutSFTPReportingPayment Initiation Service (PIS)Dashboard
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 09:53 AM UTC

    Chers clients, Nous souhaitons vous informer que nos services SlimPay sont légèrement impactés par un incident chez notre fournisseur de cloud AWS. Nos équipes techniques sont pleinement mobilisées et travaillent activement pour surveiller la situation et réduire au minimum les perturbations que cela pourrait engendrer sur vos opérations. Nous vous prions de nous excuser pour tout désagrément potentiel et vous remercions de votre patience. Nous vous tiendrons informés de l'évolution de la situation. Cordialement, L'équipe SlimPay — Dear customers, We would like to inform you that our SlimPay services are slightly impacted by an incident at our cloud provider, AWS. Our technical teams are fully mobilized and are actively working to monitor the situation and minimize any potential disruption to your operations. We apologize for any potential inconvenience and thank you for your patience. We will keep you updated on the evolution of the situation. Sincerely, The SlimPay Team

  2. resolved Oct 21, 2025, 09:08 AM UTC

    Chers clients, L'incident lié à notre fournisseur cloud AWS est résolu. Tous les services sont désormais rétablis et fonctionnent normalement. Merci de votre compréhension et veuillez nous excuser pour le désagrément. Cordialement, L'équipe SlimPay Dear clients, The incident which was related to our AWS cloud provider, is now resolved. All services are fully restored and operating normally. We appreciate your understanding and apologize for the inconvenience. Sincerely, The SlimPay Team

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Critical September 25, 2025

[Incident] Production signature service

Detected by Pingoru
Sep 25, 2025, 10:34 AM UTC
Resolved
Sep 25, 2025, 10:58 AM UTC
Duration
24m
Affected: Checkout
Timeline · 2 updates
  1. investigating Sep 25, 2025, 10:34 AM UTC

    Cher client, Notre service de signature en production rencontre actuellement des problèmes que nous examinons. Pendant cette période, vous ou vos clients pourraient rencontrer des perturbations dans la signature de certains mandats et documents. Soyez assuré que nous relancerons les signatures échouées dès que ce problème sera résolu. Nous vous informerons dès que le service sera de nouveau disponible. Nous vous prions de nous excuser pour la gêne occasionnée. Cordialement, L'équipe SlimPay -------------- Dear Customer, Our production signature service is experiencing some issues, which we are currently looking into. During this time, you or your clients may encounter a disruption with some mandate and document signatures. Please rest assured that we will relaunch the failed signatures upon resolving this issue. We will inform you when it will be available again. We are sorry for the inconvenience. Sincerely, The SlimPay team

  2. resolved Sep 25, 2025, 11:04 AM UTC

    Bonjour, (EN below) L'incident technique qui a affecté notre service de signature depuis 11h21 (heure de Paris) a été résolu. Le service fonctionne de nouveau normalement depuis 12h58 (heure de Paris). Une analyse post-mortem est en cours pour comprendre l'origine du problème et prendre les mesures nécessaires pour éviter que cela ne se reproduise. Nous restons à votre disposition pour toute question et vous remercions de votre patience. Sincèrement, SlimPay team -- Hello, The technical incident that affected our signature service since 11:21 AM (Paris time) has been resolved. The service has been fully operational again since 12:58 PM (Paris time). A post-mortem analysis is underway to understand the origin of the problem and to take the necessary measures to prevent it from happening again. We remain at your disposal for any questions and thank you for your patience. Sincerely, SlimPay team

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Major September 11, 2025

Dashboard unavailability

Detected by Pingoru
Sep 11, 2025, 11:56 AM UTC
Resolved
Sep 11, 2025, 11:58 AM UTC
Duration
2m
Affected: Dashboard
Timeline · 2 updates
  1. investigating Sep 11, 2025, 11:56 AM UTC

    -FR Bonjour, Nous rencontrons actuellement des difficultés de login sur notre Dashboard. Nos équipes techniques sont déjà mobilisées et travaillent activement à la résolution du problème. Nous vous tiendrons informés dès que la situation sera rétablie. Nous nous excusons pour la gêne occasionnée. Merci de votre compréhension. L'équipe SlimPay -EN Hello, We are currently experiencing login problems on the Dashboard. Our technical teams have been mobilized and are actively working to resolve the issue. We will keep you updated as soon as the situation is back to normal. We apologize for any inconvenience this may cause. Thank you for your understanding. The SlimPay Team

  2. resolved Sep 11, 2025, 11:58 AM UTC

    This incident has been resolved.

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Major September 5, 2025

Incident Signature Service Degradation

Detected by Pingoru
Sep 05, 2025, 12:00 PM UTC
Resolved
Sep 05, 2025, 12:00 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Sep 05, 2025, 01:15 PM UTC

    Start Date: 2025-09-05 14:10 CET Chers clients, Un incident touche les serveurs de notre partenaire de signature depuis 14:10 (CEST) : certaines signatures sont en échec. Nous vous avertirons dès que le service sera rétabli. Nous nous excusons pour la gêne occasionnée. Cordialement, SlimPay team --- Dear customers, An incident is impacting the servers of our signature provider since 02:10 PM (CEST): some signatures are failing. We'll keep you informed as soon as the service will be restored. Please accept our apologies for the inconvenience. Regards, SlimPay team

  2. postmortem Sep 05, 2025, 01:25 PM UTC

    Chers clients, L'incident ayant touché nos services de signature entre **14:10** et **14:27** est terminé. Certaines signatures ont pu être ralenties et tomber en timeout. Nous nous excusons pour la gêne occasionnée. Cordialement, SlimPay team – – – Dear customers, The incident that impacted our signature service from **02:10 PM** to **02:27 PM \(CEST\)** is now resolved. Some signatures could have been slowed down and failed in timeout. Please accept our apologies for the inconvenience. Thank you for your understanding. Regards, SlimPay team

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