SlimPay experienced a major incident on September 5, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 05, 2025, 01:15 PM UTC
Start Date: 2025-09-05 14:10 CET Chers clients, Un incident touche les serveurs de notre partenaire de signature depuis 14:10 (CEST) : certaines signatures sont en échec. Nous vous avertirons dès que le service sera rétabli. Nous nous excusons pour la gêne occasionnée. Cordialement, SlimPay team --- Dear customers, An incident is impacting the servers of our signature provider since 02:10 PM (CEST): some signatures are failing. We'll keep you informed as soon as the service will be restored. Please accept our apologies for the inconvenience. Regards, SlimPay team
- postmortem Sep 05, 2025, 01:25 PM UTC
Chers clients, L'incident ayant touché nos services de signature entre **14:10** et **14:27** est terminé. Certaines signatures ont pu être ralenties et tomber en timeout. Nous nous excusons pour la gêne occasionnée. Cordialement, SlimPay team – – – Dear customers, The incident that impacted our signature service from **02:10 PM** to **02:27 PM \(CEST\)** is now resolved. Some signatures could have been slowed down and failed in timeout. Please accept our apologies for the inconvenience. Thank you for your understanding. Regards, SlimPay team