SlimPay incident

[Important information] - Winter Time Switching

Notice Resolved View vendor source →

SlimPay experienced a notice incident on October 24, 2025 affecting Remittance files and Remittance files and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2025, 04:02 PM UTC
Resolved
Oct 24, 2025, 04:02 PM UTC
Duration
Detected by Pingoru
Oct 24, 2025, 04:02 PM UTC

Affected components

Remittance filesRemittance filesWeb APIWeb APIBack OfficeCheckoutBack OfficeReportingSFTPPayment Initiation Service (PIS)

Update timeline

  1. resolved Oct 24, 2025, 04:02 PM UTC

    [EN] Dear customers, We would like to inform you that the winter time switching will take place on this week-end in our time zone. This means that our system's clock will be adjusted accordingly, and all timestamps displayed within our platform will reflect this change. As a reminder, clock goes back by one hour and so does the launch of automatic tasks on your account and the generation of all types of REJ, NOP, SDD and SCT files. If you have any questions or concerns, please do not hesitate to contact our support team at [email protected]. Thank you for your understanding. Best regards, The SlimPay team [FR] Chers clients, Nous souhaitons vous informer que le changement d'heure d'hiver aura lieu ce week-end dans notre fuseau horaire. Cela signifie que l'horloge de notre système sera ajustée en conséquence et que tous les horodatages affichés dans notre plateforme refléteront ce changement. Pour rappel, l'horloge recule d'une heure ainsi que le lancement des tâches automatiques sur votre compte et la génération de tous les types de fichiers REJ, NOP, SDD et SCT. Si vous avez des questions ou des préoccupations, n'hésitez pas à contacter notre équipe de support à [email protected]. Nous vous remercions de votre compréhension. Cordialement, L'équipe SlimPay