Skyhigh Security incident

Incident - Service degradation on Bogota pop 266

Resolved after 29 minutes, affecting Skyhigh SWG (Skyhigh SWG) and 266 (Bogota SWG PoP 266), on January 9, 2026.

resolved Jan 09, 2026, 06:05 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

Started
Jan 09, 2026, 05:36 AM UTC
Resolved
Jan 09, 2026, 06:05 AM UTC
Duration
29m
Detected by Pingoru
Jan 09, 2026, 05:36 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)266 (Bogota SWG PoP 266)

Update timeline

  1. identified Jan 09, 2026, 05:36 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 09, 2026, 05:38 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jan 09, 2026, 06:05 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

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