Skyhigh Security incident

Incident - Service degradation on Bogota pop 266

Skyhigh Security experienced a minor incident on January 9, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 266 (Bogota SWG PoP 266), lasting 29m. The incident has been resolved; the full update timeline is below.

Started: Jan 09, 2026, 05:36 AM UTC
Resolved: Jan 09, 2026, 06:05 AM UTC
Duration: 29m
Detected by Pingoru: Jan 09, 2026, 05:36 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)266 (Bogota SWG PoP 266)

Update timeline

identified Jan 09, 2026, 05:36 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Jan 09, 2026, 05:38 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Jan 09, 2026, 06:05 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.