SKUtrak incident

Data Collection Delays - Tesco SKUtrak service impacted

Minor Resolved View vendor source →

SKUtrak experienced a minor incident on May 7, 2026 affecting Tesco and Tesco, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 03:04 PM UTC
Resolved
May 07, 2026, 03:04 PM UTC
Duration
—
Detected by Pingoru
May 07, 2026, 03:04 PM UTC

Affected components

TescoTesco

Update timeline

  1. identified Apr 24, 2026, 10:11 AM UTC

    Status: Identified The latest data is not yet available in the Tesco Partner Toolkit portal, which is continuing to delay our ability to collect and process the required data sets for SKUtrak. We are monitoring the situation closely and will provide a further update as soon as the data becomes available. Affected components Tesco (Full outage)

  2. identified Apr 24, 2026, 10:12 AM UTC

    Status: Identified We are experiencing issues collecting data from Tesco Partner Toolkit, which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Tesco (Full outage)

  3. identified Apr 29, 2026, 02:40 PM UTC

    Status: Identified This has now been resolved. Affected components Tesco (Full outage)

  4. monitoring May 01, 2026, 09:49 AM UTC

    Status: Monitoring We are experiencing issues collecting data from Tesco Partner Toolkit, which has caused a delay in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. The files have since become available, and we are in the process of recollecting them. Affected components Tesco (Partial outage)

  5. monitoring May 05, 2026, 07:25 AM UTC

    Status: Monitoring Tesco has updated to contain correct data up to Sunday, the 3rd; however, it is experiencing issues collecting data for 03/05/2026, which has caused a delay in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Tesco (Full outage)

  6. monitoring May 07, 2026, 03:04 PM UTC

    Status: Monitoring This is now resolved. Affected components Tesco (Full outage)

  7. resolved May 07, 2026, 03:04 PM UTC

    Status: Resolved This is now resolved. Affected components Tesco (Operational)