SiteVibes Outage History

SiteVibes is up right now

Pingoru has recorded 29 incidents for SiteVibes: 12 in the last 12 months and 1 in the last 90 days.

Source: status.sitevibes.com

29incidents recorded
12last 12 months
1last 90 days
3 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct13%
Pingoru began tracking SiteVibes in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202618 of 720 (1%)
May 2026011 of 744 (1%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 2026167 of 511 (13%)

Incidents, newest first

Minor April 30, 2026 Delayed SMS Sending 18h 33m SiteVibes SMS Marketing

Started Apr 30, 2026, 04:31 PM UTC· resolved May 01, 2026, 11:05 AM UTC

  1. investigating Apr 30, 2026, 04:31 PM UTC

    We are investigating SMS messaging delays in sending.

  2. identified Apr 30, 2026, 06:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 30, 2026, 06:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 01, 2026, 03:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 01, 2026, 11:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 11, 2026 Text Editor in email templates not working 1h 5m SiteVibes Loyalty, SiteVibes Reviews, SiteVibes Email Marketing

Started Mar 11, 2026, 02:08 PM UTC· resolved Mar 11, 2026, 03:13 PM UTC

  1. investigating Mar 11, 2026, 02:08 PM UTC

    We are currently investigating this issue.

  2. identified Mar 11, 2026, 02:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2026, 02:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2026, 03:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 9, 2026 Delayed email sending and processing 1h 48m SiteVibes Email Marketing

Started Mar 09, 2026, 07:39 PM UTC· resolved Mar 09, 2026, 09:28 PM UTC

  1. investigating Mar 09, 2026, 07:39 PM UTC

    We are currently investigating delayed email sending and processing

  2. identified Mar 09, 2026, 07:55 PM UTC

    The issue has been identified and emails are sending.

  3. monitoring Mar 09, 2026, 08:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2026 Scheduled Campaign Preparation Delays 3h 8m SiteVibes Email Marketing

Started Feb 12, 2026, 12:46 PM UTC· resolved Feb 12, 2026, 03:54 PM UTC

  1. investigating Feb 12, 2026, 12:46 PM UTC

    We are currently investigating delays in scheduled campaigns processing and sending.

  2. identified Feb 12, 2026, 12:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 12:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 12, 2026, 03:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026 We are investigating why the app is slow or not responding 58m SiteVibes Loyalty, SiteVibes Reviews, SiteVibes Email Marketing, SiteVibes API and 3 more

Started Jan 22, 2026, 04:45 PM UTC· resolved Jan 22, 2026, 05:43 PM UTC

  1. investigating Jan 22, 2026, 04:45 PM UTC

    We are currently investigating this issue.

  2. identified Jan 22, 2026, 04:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 22, 2026, 04:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 22, 2026, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 20, 2025 Some users are experiencing widgets & links not loading 26m SiteVibes Loyalty, SiteVibes Reviews, SiteVibes Email Marketing, SiteVibes API and 3 more

Started Nov 20, 2025, 01:32 PM UTC· resolved Nov 20, 2025, 01:58 PM UTC

  1. investigating Nov 20, 2025, 01:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 20, 2025, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2025, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025 Some customers may still be encountering error messages due to an ongoing networking incident with Cloudflare 2h 31m SiteVibes Loyalty, SiteVibes Reviews, SiteVibes Email Marketing, SiteVibes API and 3 more

Started Nov 18, 2025, 03:21 PM UTC· resolved Nov 18, 2025, 05:52 PM UTC

  1. identified Nov 18, 2025, 03:21 PM UTC

    Some customers may be still experiencing issues accessing the SiteVibes app or with different widgets loading due to Cloudflare's network outage.

  2. monitoring Nov 18, 2025, 03:30 PM UTC

    A fix has been implemented and Cloudflare is continuing to monitor for any further issues.

  3. resolved Nov 18, 2025, 05:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025 SiteVibes app and widgets not loading 2h 21m SiteVibes Loyalty, SiteVibes Reviews, SiteVibes Email Marketing, SiteVibes API and 3 more

Started Nov 18, 2025, 12:44 PM UTC· resolved Nov 18, 2025, 03:05 PM UTC

  1. identified Nov 18, 2025, 12:44 PM UTC

    Due to a network outage by one of our providers, Cloudflare, certain widgets and access to app.sitevibes.com are not working. We are working closely with Cloudflare to restore services.

  2. identified Nov 18, 2025, 01:15 PM UTC

    Cloudflare has identified the issue and a fix is being implemented.

  3. identified Nov 18, 2025, 01:52 PM UTC

    Cloudflare continues working on restoring service for application services. Please see Cloudflare's own status page for the most recent/latest updates https://www.cloudflarestatus.com/

  4. identified Nov 18, 2025, 02:40 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Nov 18, 2025, 02:43 PM UTC

    A fix has been implemented by Cloudflare and services should start restoring shortly.

  6. resolved Nov 18, 2025, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 7, 2025 Front-end widgets are loading intermittently for some users 3h 3m SiteVibes Loyalty, SiteVibes Reviews, SiteVibes Email Marketing, SiteVibes API and 2 more

Started Nov 07, 2025, 04:45 PM UTC· resolved Nov 07, 2025, 07:48 PM UTC

  1. investigating Nov 07, 2025, 04:53 PM UTC

    We are investigating the slow performance in widgets loading.

  2. identified Nov 07, 2025, 05:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 07, 2025, 05:47 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 07, 2025, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 07, 2025, 07:48 PM UTC

    This incident has been resolved.

  6. postmortem Nov 21, 2025, 08:33 PM UTC

    SiteVibes experienced intermittent service issues stemming from a widespread **Cloudflare outage**. The disruption impacted network routing and edge processing, which caused intermittent failures across several SiteVibes services, including dashboard access, API calls, and email/SMS send operations. Our internal systems remained fully operational, but Cloudflare’s degraded network paths created request failures for traffic passing through affected Cloudflare PoPs. ### **Impact** * **Dashboard:** Some users experienced failed page loads or increased latency. * **API Requests:** A subset of API calls intermittently timed out. * **Email & SMS Processing:** Small delays for campaigns queued during the outage window. * **Widgets \(Reviews, Loyalty, Social Proof, UGC\):** In some cases, widgets failed to load or returned partial data depending on the user’s geographic routing. * **Webhooks:** A small number of inbound/outbound webhook requests required automatic retries. No data loss occurred. All queued jobs successfully processed once Cloudflare restored service. ### **Root Cause** Cloudflare reported a global network incident affecting connectivity across multiple regions. This caused: * Packet loss on specific Cloudflare routes * Failed edge requests * Unreachable endpoints for customers routed through impacted PoPs SiteVibes’ infrastructure itself did not fail—the issue arose entirely from Cloudflare’s external network layer. ### **Resolution** Once Cloudflare stabilized their network, all SiteVibes services returned to normal. We monitored all systems for an additional hour to confirm full recovery.

Read the full incident report →

Major October 23, 2025 Emails are taking a longer time to prepare and send 55m SiteVibes Email Marketing

Started Oct 23, 2025, 01:15 PM UTC· resolved Oct 23, 2025, 02:10 PM UTC

  1. investigating Oct 23, 2025, 01:15 PM UTC

    We are currently investigating this issue.

  2. identified Oct 23, 2025, 01:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 23, 2025, 01:30 PM UTC

    Campaigns are sending and the backlog should be cleared up in the next hour

  4. monitoring Oct 23, 2025, 01:54 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 23, 2025, 02:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 11, 2025 Degraded Performance Across App/Services 11h 14m SiteVibes Loyalty, SiteVibes Reviews, SiteVibes Email Marketing, SiteVibes API and 3 more

Started Sep 11, 2025, 03:23 AM UTC· resolved Sep 11, 2025, 02:37 PM UTC

  1. investigating Sep 11, 2025, 03:23 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 11, 2025, 11:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2025, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 5, 2025 Order Tracking Issues 1h 51m SiteVibes Loyalty, SiteVibes Reviews, SiteVibes Email Marketing, SiteVibes API

Started Sep 05, 2025, 03:48 PM UTC· resolved Sep 05, 2025, 05:40 PM UTC

  1. investigating Sep 05, 2025, 03:48 PM UTC

    We are currently investigating an issue where order tracking is not working properly. Our team is actively working to identify the cause and will provide updates as soon as we have more information.

  2. investigating Sep 05, 2025, 03:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 05, 2025, 04:29 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 05, 2025, 05:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 05, 2025, 05:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025 Degraded Performance – Email Marketing 40m SiteVibes Email Marketing

Started Aug 11, 2025, 02:31 PM UTC· resolved Aug 11, 2025, 03:12 PM UTC

  1. monitoring Aug 11, 2025, 02:31 PM UTC

    We experienced degraded performance with our Email Marketing platform due to a backlog of queued jobs. A fix has been implemented, and our team is in the process of clearing old jobs from the queue. Some delays in sending may continue until the backlog is fully processed. We are monitoring performance closely and will provide an update once the system is fully restored.

  2. resolved Aug 11, 2025, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025 Degraded Performance – Main App/Dashboard Access 1h 41m SiteVibes Dashboard

Started Aug 11, 2025, 12:47 PM UTC· resolved Aug 11, 2025, 02:28 PM UTC

  1. investigating Aug 11, 2025, 12:47 PM UTC

    We are currently experiencing degraded performance when accessing the SiteVibes main app and dashboard. Some users may encounter slow load times or difficulty logging in. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience.

  2. identified Aug 11, 2025, 01:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 11, 2025, 01:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 11, 2025, 02:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 6, 2025 Email Deliverability Issues with Microsoft Email Domains 22h 30m SiteVibes Email Marketing

Started Jun 06, 2025, 05:04 PM UTC· resolved Jun 07, 2025, 03:34 PM UTC

  1. investigating Jun 06, 2025, 05:04 PM UTC

    We are currently experiencing email deliverability issues affecting recipients using Microsoft-managed email domains, including: hotmail.com outlook.com msn.com live.com Some emails sent to these domains may be delayed or blocked due to IP reputation filtering by Microsoft’s mail servers. We are actively working with our email infrastructure provider and Microsoft’s postmaster tools to resolve the issue. No action is needed on your end at this time, and we will provide updates as soon as we have more information.

  2. investigating Jun 06, 2025, 05:04 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 06, 2025, 05:05 PM UTC

    We are currently experiencing email deliverability issues affecting recipients using Microsoft-managed email domains, including: hotmail.com outlook.com msn.com live.com Some emails sent to these domains may be delayed or blocked due to IP reputation filtering by Microsoft’s mail servers. We are actively working with our email infrastructure provider and Microsoft’s postmaster tools to resolve the issue. No action is needed on your end at this time, and we will provide updates as soon as we have more information.

  4. monitoring Jun 06, 2025, 11:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 07, 2025, 03:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 31, 2025 Email Marketing open, click and other reporting are not displaying 6d 16h SiteVibes Email Marketing

Started Jan 31, 2025, 10:17 PM UTC· resolved Feb 07, 2025, 02:44 PM UTC

  1. investigating Jan 31, 2025, 10:17 PM UTC

    We are currently investigating this issue.

  2. identified Feb 01, 2025, 07:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 03, 2025, 03:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 07, 2025, 02:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2025 BigCommerce Loyalty Points are not being issued 1d SiteVibes Loyalty

Started Jan 13, 2025, 11:47 PM UTC· resolved Jan 14, 2025, 11:59 PM UTC

  1. identified Jan 13, 2025, 11:47 PM UTC

    The issue has been identified and a fix is being worked on. Orders are still being captured to award customer points.

  2. monitoring Jan 14, 2025, 12:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 14, 2025, 12:32 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jan 14, 2025, 02:32 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 14, 2025, 11:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 11, 2024 SiteVibes emails are not sending 2d 23h SiteVibes Loyalty, SiteVibes Reviews

Started Nov 11, 2024, 03:07 PM UTC· resolved Nov 14, 2024, 02:24 PM UTC

  1. identified Nov 11, 2024, 03:07 PM UTC

    Review request emails and any loyalty emails are currently not being sent. Customers are still earning loyalty points and able to use their points.

  2. monitoring Nov 12, 2024, 03:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2024, 02:24 PM UTC

    This incident has been resolved.

Read the full incident report →