signNow had 21 outages in the last 2 years totaling 71h 19m of downtime — averaging 0.9 incidents per month.
There were 21 signNow outages since September 5, 2024 totaling 71h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
We’ve identified an issue where team documents are not displaying properly for some users. Our team is currently investigating the root cause and working toward a resolution.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating the issue.
The reported issue has been successfully resolved. All systems are functioning normally.
We are currently experiencing intermittent issues with website loading. While the site remains accessible, some pages may load slowly or fail to load for certain users. Our team is actively addressing the situation, and we anticipate full restoration shortly. We apologize for any inconvenience and thank you for your understanding and patience.
We have identified the root cause of the issue and are actively implementing multiple solutions to resolve the errors.
We have identified the cause of the issue and are working on several ways to fix it. Our first fix on part of the system was successful, and we are now applying it to the rest. We recommend customers retry any failed requests while we continue working on a full resolution.
This incident has been resolved
We are currently experiencing temporary delays in email delivery. All emails are being sent successfully, but some messages may arrive later than usual. Our team is actively working on stabilizing delivery. The situation is improving, and we expect full recovery shortly. We apologize for the inconvenience and appreciate your patience.
This incident has been resolved.
We’re currently experiencing a temporary issue with emails sent to our Support team. If you contact us via email, your message may not reach Support or may be delayed. While we work on fixing this, please use one of the following channels, both available 24×7: - Live chat - Support Portal (recommended for ticket-based communication) Thank you for your understanding. We’ll share updates as soon as the issue is resolved.
The issue affecting email delivery to our Support team has been resolved. You can now submit support requests via email as usual. Any requests sent during the disruption were not lost and are currently being processed. Our team is working through them and will respond as quickly as possible. If you have a critical issue and were unable to reach us earlier via chat or the Support Portal, please email us at [email protected]. Thank you for your patience.
The issue has now been resolved, and email support is fully operational again.
We are currently investigating the issue
This incident has been resolved.
We are currently investigating the issue.
Resolved
Earlier today, SignNow experienced an outage caused by a widespread Amazon Web Services (AWS) infrastructure failure. During the incident, we placed SignNow in maintenance mode to protect customer data and ensure stability. AWS has now resolved the underlying issue, and all SignNow services are fully operational. Our team has verified data integrity across systems and monitored the platform’s performance to confirm stable operation before reopening access.
We are currently investigating the issue
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are unable to send documents due to an error that prevents the process from completing.
This incident has been resolved.
There are currently problems with logging in and document management.
The issue is currently being investigated.
We have identified the issue and are working on the fix.
A fix has been implemented, and we are monitoring the performance.
This incident has been resolved.
Some SignNow users may be experiencing difficulties accessing paid features despite having an active subscription. Our team is currently investigating the issue and working to resolve it as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating the issue with SMS invites.
This incident has been resolved.
We have identified the issue and are implementing the fix.
This incident has been resolved.
Getting an error Error "SignNow Token Status code -500 Status - Internal Server Error "Could not find user in DB. Please make sure you are registered logged in user on SignNow Salesforce App before using this endpoint."
It seems the issue was with the Mongo database, and the developers are investigating it.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Yahoo's deliverability has been successfully restored, and the team is closely monitoring to ensure continued stability.
This incident has been resolved.
Users may encounter errors on the login page.
Some users cannot download any documents.
The issue has been identified and a fix is being implemented.
This incident has been resolved.