signNow incident

Login issues

Critical Resolved View vendor source →

signNow experienced a critical incident on July 8, 2025 affecting Web and Mobile apps and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2025, 04:05 PM UTC
Resolved
Jul 08, 2025, 04:54 PM UTC
Duration
49m
Detected by Pingoru
Jul 08, 2025, 04:05 PM UTC

Affected components

WebMobile appsAPI

Update timeline

  1. identified Jul 08, 2025, 04:05 PM UTC

    There are currently problems with logging in and document management.

  2. investigating Jul 08, 2025, 04:08 PM UTC

    The issue is currently being investigated.

  3. identified Jul 08, 2025, 04:23 PM UTC

    We have identified the issue and are working on the fix.

  4. monitoring Jul 08, 2025, 04:26 PM UTC

    A fix has been implemented, and we are monitoring the performance.

  5. resolved Jul 08, 2025, 04:54 PM UTC

    This incident has been resolved.