signNow incident

Getting an error "Sending invites with custom message or subject is not available on your current plan"

Minor Resolved View vendor source →

signNow experienced a minor incident on July 10, 2025 affecting Web, lasting 14h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 06:00 AM UTC
Resolved
Jul 10, 2025, 08:06 PM UTC
Duration
14h 6m
Detected by Pingoru
Jul 10, 2025, 06:00 AM UTC

Affected components

Web

Update timeline

  1. investigating Jul 10, 2025, 06:00 AM UTC

    Users are unable to send documents due to an error that prevents the process from completing.

  2. resolved Jul 10, 2025, 08:06 PM UTC

    This incident has been resolved.