signNow experienced a minor incident on February 10, 2026 affecting Web, lasting 10h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2026, 09:14 PM UTC
We are currently experiencing intermittent issues with website loading. While the site remains accessible, some pages may load slowly or fail to load for certain users. Our team is actively addressing the situation, and we anticipate full restoration shortly. We apologize for any inconvenience and thank you for your understanding and patience.
- identified Feb 10, 2026, 09:50 PM UTC
We have identified the root cause of the issue and are actively implementing multiple solutions to resolve the errors.
- monitoring Feb 10, 2026, 10:09 PM UTC
We have identified the cause of the issue and are working on several ways to fix it. Our first fix on part of the system was successful, and we are now applying it to the rest. We recommend customers retry any failed requests while we continue working on a full resolution.
- resolved Feb 11, 2026, 07:17 AM UTC
This incident has been resolved