signNow experienced a notice incident on January 8, 2026 affecting Support, lasting 10h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 08, 2026, 01:02 AM UTC
We’re currently experiencing a temporary issue with emails sent to our Support team. If you contact us via email, your message may not reach Support or may be delayed. While we work on fixing this, please use one of the following channels, both available 24×7: - Live chat - Support Portal (recommended for ticket-based communication) Thank you for your understanding. We’ll share updates as soon as the issue is resolved.
- monitoring Jan 08, 2026, 10:09 AM UTC
The issue affecting email delivery to our Support team has been resolved. You can now submit support requests via email as usual. Any requests sent during the disruption were not lost and are currently being processed. Our team is working through them and will respond as quickly as possible. If you have a critical issue and were unable to reach us earlier via chat or the Support Portal, please email us at [email protected]. Thank you for your patience.
- resolved Jan 08, 2026, 11:31 AM UTC
The issue has now been resolved, and email support is fully operational again.