- Detected by Pingoru
- Apr 16, 2026, 05:01 AM UTC
- Resolved
- Apr 16, 2026, 01:51 PM UTC
- Duration
- 8h 50m
Affected: Showpad CoachShowpad ContentShowpad PlatformAPI & Integrations
Timeline · 4 updates
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investigating Apr 16, 2026, 05:01 AM UTC
Users accessing My Assignments may encounter an error page. We are currently investigating this issue and will provide regular updates on our progress
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investigating Apr 16, 2026, 06:26 AM UTC
We are continuing to investigate this issue internally and with our AWS partners
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investigating Apr 16, 2026, 06:46 AM UTC
This issue also impacts some non-Coach functions, such as Page editing. We are continuing to investigate.
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resolved Apr 16, 2026, 01:51 PM UTC
The issue impacting Coach courses and paths, and some non-Coach functions, is now resolved. We apologize for the trouble and thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 11:40 AM UTC
- Resolved
- Apr 02, 2026, 12:02 PM UTC
- Duration
- 22m
Affected: Showpad Content
Timeline · 2 updates
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investigating Apr 02, 2026, 11:40 AM UTC
Content in Shares is currently no loading and returns the 'Service unavailable' message. This only affects content in Shares. Shared Spaces remain unaffected. The issue is being investigated internally and will be resolved as soon as possible.
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resolved Apr 02, 2026, 12:02 PM UTC
The issue with content not loading in Shares is now resolved. We apologize for the trouble and thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 08:51 AM UTC
- Resolved
- Mar 13, 2026, 10:32 AM UTC
- Duration
- 1h 41m
Affected: Showpad Content
Timeline · 3 updates
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identified Mar 13, 2026, 08:51 AM UTC
We have identified an issue that impacts adding assets to an experience and are working to resolve this.
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monitoring Mar 13, 2026, 09:12 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 13, 2026, 10:32 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 01:00 PM UTC
- Resolved
- Mar 12, 2026, 10:47 PM UTC
- Duration
- 9h 47m
Affected: Showpad Content
Timeline · 5 updates
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identified Mar 12, 2026, 01:08 PM UTC
We have identified an issue that is impacting the availability of files in the Library after uploading new files.
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identified Mar 12, 2026, 01:16 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Mar 12, 2026, 01:30 PM UTC
A temporary fix has been implemented. Newly uploaded files will be available in the Library once they are processed.
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monitoring Mar 12, 2026, 08:49 PM UTC
Root issue has been resolved. We are monitoring the re-indexing of newly uploaded files, but should see these become available while working through indexing the backlog.
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resolved Mar 12, 2026, 10:47 PM UTC
All files have been re-indexed.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 09:05 PM UTC
- Resolved
- Feb 10, 2026, 10:39 PM UTC
- Duration
- 1h 34m
Affected: Showpad Platform
Timeline · 5 updates
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investigating Feb 10, 2026, 09:05 PM UTC
This error appears to be intermittent. We are currently working with our AWS partners to investigate this issue.
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investigating Feb 10, 2026, 09:06 PM UTC
We are continuing to investigate this issue.
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identified Feb 10, 2026, 09:51 PM UTC
AWS has verified that their initial effort on a portion of their affected subsystem was successful. They are actively working toward performing that mitigation across the system.
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monitoring Feb 10, 2026, 10:06 PM UTC
We can confirm significant recovery for users affected by the "This site can't be reached" error. Please try refreshing the page and/or logging in again to access Showpad. Because of the time that it takes to propagate the fix, some users may still see the error. We are continuing to monitor the situation for more updates.
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resolved Feb 10, 2026, 10:39 PM UTC
This incident has been resolved. Please refreshing the page and/or logging in again to access Showpad.
Read the full incident report →
Critical January 20, 2026 - Detected by Pingoru
- Jan 20, 2026, 03:52 PM UTC
- Resolved
- Jan 20, 2026, 05:16 PM UTC
- Duration
- 1h 23m
Affected: Showpad Platform
Timeline · 3 updates
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investigating Jan 20, 2026, 03:52 PM UTC
Our engineering team is investigating an issue impacting the Showpad platform, both for users (the Web App) and administrators (the Admin App).
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investigating Jan 20, 2026, 04:44 PM UTC
Our engineering team is still investigating the issue.
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resolved Jan 20, 2026, 05:16 PM UTC
The issue has been resolved and the Showpad platform is back to normal. Reloading the page may be needed if the page contents do not load right away.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2025, 04:08 PM UTC
- Resolved
- Oct 09, 2025, 04:56 PM UTC
- Duration
- 48m
Affected: Showpad Content
Timeline · 3 updates
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investigating Oct 09, 2025, 04:08 PM UTC
We are currently investigating an issue specific to saving advanced experiences (mapper, atom, selector) in Showpad, where the experience is stuck in a processing state. This does not impact standard experiences in Showpad. We will post back with updates as they are made available.
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monitoring Oct 09, 2025, 04:47 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 09, 2025, 04:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2025, 01:53 PM UTC
- Resolved
- Oct 09, 2025, 04:05 PM UTC
- Duration
- 2h 12m
Affected: Showpad Content
Timeline · 3 updates
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identified Oct 09, 2025, 01:53 PM UTC
The issue has been identified and a fix is being implemented.
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identified Oct 09, 2025, 03:45 PM UTC
This incident has been resolved.
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resolved Oct 09, 2025, 04:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 06, 2025, 12:33 PM UTC
- Resolved
- Oct 06, 2025, 01:05 PM UTC
- Duration
- 32m
Affected: Showpad Platform
Timeline · 4 updates
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investigating Oct 06, 2025, 12:33 PM UTC
We are currently investigating an issue that is causing platform-wide slowness across all areas of the platform, and may in some cases result in errors. Our team is actively investigating the root cause of the issue.
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identified Oct 06, 2025, 12:52 PM UTC
Our engineering team has identified the root cause of the issue, and are working to deploy a fix.
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identified Oct 06, 2025, 01:05 PM UTC
We are continuing to work on a fix for this issue.
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resolved Oct 06, 2025, 01:05 PM UTC
The issue has been resolved, and the platform has regained normal performance levels.
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2025, 07:25 PM UTC
- Resolved
- Sep 17, 2025, 07:54 PM UTC
- Duration
- 28m
Affected: Showpad Content
Timeline · 3 updates
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investigating Sep 17, 2025, 07:25 PM UTC
We are currently investigating an issue specific to saving advanced experiences (mapper, atom, selector) in Showpad, where an error can prevent the experience from processing. This does not impact standard experiences in Showpad. We will post back with updates as they are made available.
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identified Sep 17, 2025, 07:43 PM UTC
An issue has been identified and our engineering team is working to test and release a fix for the behavior.
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resolved Sep 17, 2025, 07:54 PM UTC
A fix has been released allowing Mapper, Atom and Selector Experiences to save as expected. We apologize for any interruptions this might have caused to your workflow and thank you for your patience as we resolved the issue.
Read the full incident report →
- Detected by Pingoru
- Sep 12, 2025, 04:17 PM UTC
- Resolved
- Sep 12, 2025, 04:45 PM UTC
- Duration
- 28m
Affected: Showpad Platform
Timeline · 4 updates
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investigating Sep 12, 2025, 04:17 PM UTC
The Showpad Platform is experiencing slowness and failing request. This is impacting both Admins and users. The issue is being investigated at the highest priority internally. We will post back with updates as they are made available.
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identified Sep 12, 2025, 04:25 PM UTC
An issue has been identified by our engineering team and a fix is being rolled out. Once complete we will monitor the solution to ensure performance recovers.
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monitoring Sep 12, 2025, 04:30 PM UTC
The fix has been rolled out and we are monitoring performance as it returns to normal levels.
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resolved Sep 12, 2025, 04:45 PM UTC
Performance levels have returned to normal and the incident has been resolved. We apologize for any interruptions this might have caused and thank you for your patience as we resolved the issue.
Read the full incident report →
- Detected by Pingoru
- Sep 09, 2025, 07:13 AM UTC
- Resolved
- Sep 09, 2025, 08:29 AM UTC
- Duration
- 1h 16m
Affected: Showpad CoachShowpad ContentShowpad PlatformAPI & Integrations
Timeline · 2 updates
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investigating Sep 09, 2025, 07:13 AM UTC
The Showpad Platform is experiencing slowness and failing request. The platform is slow for Admins and users. The issue is being investigated internally and will be resolved as soon as possible.
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resolved Sep 09, 2025, 08:29 AM UTC
The issue has been resolved, and the service is working normally again. We apologize for the trouble and thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2025, 05:38 PM UTC
- Resolved
- Sep 09, 2025, 01:10 PM UTC
- Duration
- 39d 19h
Affected: API & Integrations
Timeline · 2 updates
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monitoring Jul 31, 2025, 05:38 PM UTC
For customers using our Google Drive Connector integration, this is to inform you that our scheduled maintenance has been completed and you can now proceed with re-authenticating your Google Drive connection. Though it is working, the connection status may not update immediately after re-authorizing the connector with your Google credentials. If the status shows as "disconnected" after re-authorization, please check back later. It may take up to an hour for the status change to "connected" to appear.
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resolved Sep 09, 2025, 01:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2025, 03:21 PM UTC
- Resolved
- Jul 28, 2025, 03:47 PM UTC
- Duration
- 26m
Affected: Showpad Platform
Timeline · 3 updates
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investigating Jul 28, 2025, 03:21 PM UTC
We have identified and are currently investigating an issue impacting the Showpad platform. Both Users and Administrators might experience slow loading times or encounter a message stating “Service Unavailable”
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monitoring Jul 28, 2025, 03:27 PM UTC
A fix has been implemented and we are seeing load times reduce. Once performance across the board is back to normal we'll send out a final update.
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resolved Jul 28, 2025, 03:47 PM UTC
Our monitoring now shows load time performance has returned to normal. Should you continue to experience slow loading times in your Showpad instance, or encounter a "service unavailable" message, please let our Support team know and they can work with you directly to further investigate and resolve the behavior.
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2025, 12:00 PM UTC
- Resolved
- Jun 23, 2025, 12:10 PM UTC
- Duration
- 9m
Affected: Showpad Platform
Timeline · 2 updates
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investigating Jun 23, 2025, 12:00 PM UTC
The Admin App is unavailable The issue is being investigated internally and will be resolved as soon as possible.
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resolved Jun 23, 2025, 12:10 PM UTC
The issue with (what?) is now resolved. We apologize for the trouble and thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2025, 09:58 PM UTC
- Resolved
- Mar 28, 2025, 09:40 AM UTC
- Duration
- 11h 42m
Affected: Showpad Content
Timeline · 3 updates
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investigating Mar 27, 2025, 09:58 PM UTC
We are currently experiencing issues with our email delivery service, which may result in delays or failures in email sending and receiving. Our engineering team is actively investigating the issue and working on a solution. We sincerely apologize for any inconvenience this may cause and appreciate your patience. Please note that sharing via our email add-ins (Outlook, Gmail) is not impacted. We will provide updates as soon as more information becomes available.
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identified Mar 27, 2025, 11:14 PM UTC
We have identified the source of the issue impacting our email delivery service. The problem is related to a third-party service we rely on for emails. Our engineering team is actively collaborating with the service provider to resolve the issue as quickly as possible. Please note that sharing via our email add-ins (Outlook, Gmail) remains unaffected. We apologize for any inconvenience this may cause and appreciate your continued patience. We will provide further updates as soon as more information becomes available.
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resolved Mar 28, 2025, 09:40 AM UTC
This incident has been resolved. Emails that were delayed while the issue was ongoing will now have been sent out, and new emails sent from the Showpad apps will be sent out correctly again.
Read the full incident report →
- Detected by Pingoru
- Feb 28, 2025, 11:44 AM UTC
- Resolved
- Feb 28, 2025, 02:23 PM UTC
- Duration
- 2h 38m
Timeline · 3 updates
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investigating Feb 28, 2025, 11:44 AM UTC
The Showpad Help Center is currently unavailable. Our team is actively working with our vendor to restore access as quickly as possible. We will provide updates here as soon as the issue is resolved. Thank you for your patience.
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monitoring Feb 28, 2025, 12:10 PM UTC
The Showpad Help Center is now accessible again, and our vendor is actively monitoring the situation to ensure stability.
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resolved Feb 28, 2025, 02:23 PM UTC
The Showpad Help Center is fully operational again. Our vendor has confirmed the issue has been resolved, and no further disruptions are expected. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2024, 03:22 PM UTC
- Resolved
- Dec 09, 2024, 10:37 PM UTC
- Duration
- 7h 15m
Affected: Showpad Platform
Timeline · 5 updates
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investigating Dec 09, 2024, 03:22 PM UTC
Our platform is experiencing delays with file processing. The issue is being investigated internally and will be resolved as soon as possible.
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investigating Dec 09, 2024, 04:27 PM UTC
We are continuing to investigate this issue.
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identified Dec 09, 2024, 05:53 PM UTC
Our engineering team has identified the source of the behavior and are presently focused on both reducing the delay currently being experienced with file processing along with implementing a solution for the root cause of the issue.
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monitoring Dec 09, 2024, 07:04 PM UTC
A fix has been implemented and we are monitoring the results. File processing should be back to normal.
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resolved Dec 09, 2024, 10:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 01, 2024, 05:18 PM UTC
- Resolved
- Jan 15, 2025, 02:13 PM UTC
- Duration
- 166d 20h
Affected: API & Integrations
Timeline · 3 updates
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identified Aug 01, 2024, 05:18 PM UTC
Our engineering team has identified an issue impacting the ability to set-up new integrations with the following Google features: - Import from...Google Drive (https://help.showpad.com/hc/en-us/articles/212552285-Upload-files-to-the-Content-Library#Cloud) - Log in with Google (https://help.showpad.com/hc/en-us/articles/360026458193-Using-Google-for-authentication-with-Showpad) Pre-existing integrations related to "Log in with Google" and "Import from Google Drive" will continue to work. Additionally, Google integrations such as "Cloud Storage with Google Drive" and "Google Calendar" are NOT impacted. We have identified the cause for the error and are working with Google to resolve the issue. Additional updates will be posted here as they become available.
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identified Sep 17, 2024, 12:08 PM UTC
A partial resolution has been deployed for this issue. Users will no longer be blocked from signing into their Showpad account with Google (https://help.showpad.com/hc/en-us/articles/360026458193-Using-Google-for-authentication-with-Showpad). Our engineering team continues to work with Google to resolve the remaining issue that blocks new users from using the Import from...Google Drive functionality (https://help.showpad.com/hc/en-us/articles/212552285-Upload-files-to-the-Content-Library#Cloud). Additional updates on the remaining issue will be posted here as they become available.
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resolved Jan 15, 2025, 02:13 PM UTC
Working with Google, this issue has now been resolved and ability to import files via Google Drive (https://help.showpad.com/hc/en-us/articles/212552285-Upload-files-to-the-Content-Library#Cloud) has been restored.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2024, 07:21 PM UTC
- Resolved
- Jul 23, 2024, 09:15 PM UTC
- Duration
- 1h 54m
Affected: Showpad Platform
Timeline · 3 updates
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identified Jul 23, 2024, 07:21 PM UTC
File uploads to Showpad are undergoing processing delays. The cause has been identified. The fix is in progress and the issue will be resolved as soon as possible.
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monitoring Jul 23, 2024, 07:51 PM UTC
The file processing issue has been resolved. New file uploads should now work as expected. We are working on files that are currently stuck in "processing" to ensure that the uploads complete. If file processing has already failed, or if you need the files immediately, they should be re-uploaded or re-synced to Showpad.
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resolved Jul 23, 2024, 09:15 PM UTC
We have completed re-processing of the files that were stuck in the "processing" state. If file processing has already failed, they will need to be re-uploaded or re-synced to Showpad.
Read the full incident report →
- Detected by Pingoru
- May 29, 2024, 10:14 PM UTC
- Resolved
- May 30, 2024, 03:22 AM UTC
- Duration
- 5h 8m
Affected: Showpad Platform
Timeline · 3 updates
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investigating May 29, 2024, 10:14 PM UTC
File processing is experiencing intermittent delays and slowness when uploading assets to Showpad. The issue is being investigated internally and will be resolved as soon as possible.
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investigating May 30, 2024, 03:22 AM UTC
We are continuing to investigate this issue.
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resolved May 30, 2024, 03:22 AM UTC
This incident has been resolved.
Read the full incident report →
