Showpad experienced a major incident on February 10, 2026 affecting Showpad Platform, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2026, 09:05 PM UTC
This error appears to be intermittent. We are currently working with our AWS partners to investigate this issue.
- investigating Feb 10, 2026, 09:06 PM UTC
We are continuing to investigate this issue.
- identified Feb 10, 2026, 09:51 PM UTC
AWS has verified that their initial effort on a portion of their affected subsystem was successful. They are actively working toward performing that mitigation across the system.
- monitoring Feb 10, 2026, 10:06 PM UTC
We can confirm significant recovery for users affected by the "This site can't be reached" error. Please try refreshing the page and/or logging in again to access Showpad. Because of the time that it takes to propagate the fix, some users may still see the error. We are continuing to monitor the situation for more updates.
- resolved Feb 10, 2026, 10:39 PM UTC
This incident has been resolved. Please refreshing the page and/or logging in again to access Showpad.