Showpad incident

System error on Coach courses and paths

Critical Resolved View vendor source →

Showpad experienced a critical incident on April 16, 2026 affecting Showpad Coach and Showpad Content and 1 more component, lasting 8h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 05:01 AM UTC
Resolved
Apr 16, 2026, 01:51 PM UTC
Duration
8h 50m
Detected by Pingoru
Apr 16, 2026, 05:01 AM UTC

Affected components

Showpad CoachShowpad ContentShowpad PlatformAPI & Integrations

Update timeline

  1. investigating Apr 16, 2026, 05:01 AM UTC

    Users accessing My Assignments may encounter an error page. We are currently investigating this issue and will provide regular updates on our progress

  2. investigating Apr 16, 2026, 06:26 AM UTC

    We are continuing to investigate this issue internally and with our AWS partners

  3. investigating Apr 16, 2026, 06:46 AM UTC

    This issue also impacts some non-Coach functions, such as Page editing. We are continuing to investigate.

  4. resolved Apr 16, 2026, 01:51 PM UTC

    The issue impacting Coach courses and paths, and some non-Coach functions, is now resolved. We apologize for the trouble and thank you for your patience.