Showpad experienced a critical incident on October 6, 2025 affecting Showpad Platform, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Showpad Platform
Update timeline
- investigating Oct 06, 2025, 12:33 PM UTC
We are currently investigating an issue that is causing platform-wide slowness across all areas of the platform, and may in some cases result in errors. Our team is actively investigating the root cause of the issue.
- identified Oct 06, 2025, 12:52 PM UTC
Our engineering team has identified the root cause of the issue, and are working to deploy a fix.
- identified Oct 06, 2025, 01:05 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 06, 2025, 01:05 PM UTC
The issue has been resolved, and the platform has regained normal performance levels.