Showpad experienced a minor incident on July 28, 2025 affecting Showpad Platform, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2025, 03:21 PM UTC
We have identified and are currently investigating an issue impacting the Showpad platform. Both Users and Administrators might experience slow loading times or encounter a message stating “Service Unavailable”
- monitoring Jul 28, 2025, 03:27 PM UTC
A fix has been implemented and we are seeing load times reduce. Once performance across the board is back to normal we'll send out a final update.
- resolved Jul 28, 2025, 03:47 PM UTC
Our monitoring now shows load time performance has returned to normal. Should you continue to experience slow loading times in your Showpad instance, or encounter a "service unavailable" message, please let our Support team know and they can work with you directly to further investigate and resolve the behavior.