Shortcut had 16 outages in the last 2 years totaling 230h 6m of downtime — averaging 0.7 incidents per month.
There were 16 Shortcut outages since June 4, 2025 totaling 230h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We have observed an increase in errors. Response times have increased as well. We are monitoring the situation and working to increase capacity.
We have identified the issue and have taken actions to mitigate the issue.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Currently investigating processing delays for Gitlab events.
This incident has been resolved.
We are currently investigating an issue where some sessions aren't connecting as expected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
Slack link unfurl events are working as expected.
We're seeing more authentication errors from a cloud provider, causing Korey login issues and disrupting user invitations. Workos has been identified as the root cause: https://status.workos.com/incidents/rdz189wnjhyn.
This incident has been resolved.
From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.
From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.
We are currently investigating an issue with our search system, resulting in many search requests failing.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our async processing infrastructure is running behind. Actively monitoring and investigating the root cause.
We are continuing to investigate this issue.
Notifications for integrations should have caught up. Google Sheet processing has been disabled for the moment, we're working on a fix that will resume processing.
Google Sheets processing has been re-enabled but is still behind. We're monitoring it's progress.
GSheet processing should have caught up. A few integrations had been disabled during investigation, we're looking to restore those integrations.
This incident has been resolved.
Webflow is having an outage affecting our company website: https://status.webflow.com/incidents/7plz6jp8dhqf
This incident has been resolved.
We are currently investigating this issue.
We've identified specific Fastly nodes (Fastly's "hel" region for Helsinki, Finland) that appear to have experienced this issue. We've forced purges of Fastly caches to restore Shortcut service. We've contacted Fastly to debug the issue further.
This incident has been resolved.
Some customers in the APAC region weren't able to load app.shortcut.com due to a improperly cached access key.
We are currently investigating an issue that may occur in some cases, potentially causing previously enabled features to be unexpectedly considered disabled.
We believe we have identified the issue and are currently rolling back to a previous version to mitigate it quickly.
This incident has been resolved.
European customers aren't able to load app.shortcut.com currently. We are investigating.
We have identified an issue with access key caching in our CDN, and have rolled out a fix.
This incident has been resolved.