Shockbyte had 31 outages in the last 2 years — averaging 1.3 incidents per month.
There were 31 Shockbyte outages since September 30, 2025. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating We are aware of connection issues impacting existing servers Affected components Amsterdam, NL (Partial outage)
Status: Resolved This issue should now be resolved. Affected components Amsterdam, NL (Operational)
Status: Investigating We are aware of issues impacting newly created servers or instances, resulting in some file system errors, and are actively investigating. Affected components Control Panel (Partial outage) Shockbyte for Game Studios (Partial outage)
Status: Identified We have identified the root cause and are working towards pushing a fix. Affected components Shockbyte for Game Studios (Partial outage) Control Panel (Partial outage)
Status: Monitoring We have rolled out fixes and are monitoring the results. If you are running into issues with your server, please reach out to our support team. Thank you for your patience. We apologise for any inconvenience caused by this incident. Affected components Control Panel (Operational) Shockbyte for Game Studios (Operational)
Status: Resolved This incident is now resolved. If you are still running into issues with your server, please reach out to our support team. Affected components Control Panel (Operational) Shockbyte for Game Studios (Operational)
Status: Investigating We are seeing servers failing to start in Vint Hill. We are investigating. Affected components Virginia, US (Degraded performance)
Status: Resolved This incident is now resolved. Affected components Virginia, US (Operational)
Status: Investigating We're aware of an issue impacting game servers in Melbourne, Australia. We're working to identify the root cause of the issue.
Status: Monitoring The root cause has been identified and resolved, and game servers are now recovering.
Status: Resolved This incident is now resolved. All affected services are back up and running.
Status: Investigating All FRA2 game servers seem to be down. Currently investigating. Affected components Frankfurt, DE (Full outage)
Status: Investigating We are aware of an outage of our game servers in Germany. Investigating. Affected components Frankfurt, DE (Full outage)
Status: Identified We're aware of the root cause, and we're working with the upstream service provider to resolve the issue. Affected components Frankfurt, DE (Partial outage)
Status: Monitoring The root cause has been resolved, and service is returning to full health. We are continuing to monitor. Affected components Frankfurt, DE (Degraded performance)
Status: Resolved This incident is now resolved. Affected components Frankfurt, DE (Operational)
Status: Investigating We are aware of an issue preventing servers from switching their server type version. We are investigating and will post updates as soon as possible. Affected components Control Panel (Degraded performance)
Status: Identified We have identified the issue and are working on deploying a fix. We apologise for the inconvenience and thank you for your patience. Affected components Control Panel (Degraded performance)
Status: Monitoring We have rolled out a fix and are monitoring the results. Affected components Control Panel (Operational)
Status: Resolved This issue is now resolved. Affected components Control Panel (Operational)
Status: Identified We're aware of an issue which caused server plugins on Minecraft and Rust to be deleted when the server restarted. We've applied a fix, so this is no longer happening. If you don't have a backup of your server, we can help with restoring a system backup. Please open a support ticket at https://shockbyte.com/contact. Affected components Control Panel (Degraded performance)
Status: Resolved This incident is now resolved, and we're working to restore the server files of a few affected customers. Affected components Control Panel (Operational)