Shockbyte incident
[Games Servers, Texas] Network Routing Performance Degradation
Shockbyte experienced a minor incident on October 6, 2026 affecting Texas, US, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 06, 2026, 04:04 AM UTC
Status: Identified We are aware of upstream issues affecting a few network routes in North America, which may result in players in the region having trouble connecting to their game servers in Dallas, Texas. We have identified the faulty upstreams and are working on a fix. Affected components Texas, US (Degraded performance)
- monitoring Oct 06, 2026, 04:11 AM UTC
Status: Monitoring We have withdrawn from the affected network upstreams and are seeing no further network issues to the affected routes. We will continue monitoring. If you continue to have issues connecting to game servers, please try again after ~5 minutes. Thank you for your patience. Affected components Texas, US (Degraded performance)
- identified Oct 06, 2026, 04:24 AM UTC
Status: Identified We are still investigating continued network degradation in the region. We apologise for any inconvenience caused and will continue to post updates. Affected components Texas, US (Partial outage)
- monitoring Oct 06, 2026, 05:42 AM UTC
Status: Monitoring We are continuing to monitor the fixes in place. Affected components Texas, US (Operational)
- resolved Oct 06, 2026, 08:56 AM UTC
Status: Resolved This issue has been resolved. Affected components Texas, US (Operational)