Shockbyte experienced a minor incident on October 8, 2026 affecting Quebec, CA and Virginia, US and 1 more component, lasting 4h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 02:32 PM UTC
Status: Investigating We're aware of an issue impacting server availability in some regions, including California. Affected components Florida, US (Degraded performance) California, US (Degraded performance) Washington D.C., US (Degraded performance) Quebec, CA (Degraded performance) Oregon, US (Degraded performance) Texas, US (Degraded performance) Virginia, US (Degraded performance)
- investigating Oct 08, 2026, 02:42 PM UTC
Status: Investigating We're continuing to work to identify the root cause. Affected components California, US (Degraded performance) Washington D.C., US (Operational) Quebec, CA (Operational) Melbourne, AU (Degraded performance) Oregon, US (Operational) Texas, US (Operational) Virginia, US (Degraded performance) Florida, US (Operational)
- identified Oct 08, 2026, 03:34 PM UTC
Status: Identified We have identified the issue and are working on a solution. Affected components Washington D.C., US (Operational) Quebec, CA (Operational) Melbourne, AU (Degraded performance) Oregon, US (Operational) Texas, US (Operational) Virginia, US (Degraded performance) Florida, US (Operational) California, US (Degraded performance)
- identified Oct 08, 2026, 05:06 PM UTC
Status: Identified We are beginning to bring affected servers back online in batches. Affected components Quebec, CA (Operational) Melbourne, AU (Operational) Oregon, US (Operational) Texas, US (Operational) Virginia, US (Operational) Florida, US (Operational) California, US (Degraded performance) Washington D.C., US (Operational)
- monitoring Oct 08, 2026, 05:50 PM UTC
Status: Monitoring We have restored access to the Control Panel for affected customers, and we're continuing to start up servers. Customers may now start up their own servers. Affected components California, US (Degraded performance) Washington D.C., US (Operational) Quebec, CA (Operational) Melbourne, AU (Operational) Oregon, US (Operational) Texas, US (Operational) Virginia, US (Operational) Florida, US (Operational)
- resolved Oct 08, 2026, 06:49 PM UTC
Status: Resolved The affected infrastructure is back to full health. The remaining game servers are starting up, and customers have full control of their servers. Affected components Virginia, US (Operational) Florida, US (Operational) California, US (Operational) Washington D.C., US (Operational) Quebec, CA (Operational) Melbourne, AU (Operational) Oregon, US (Operational) Texas, US (Operational)