Shiptheory Outage History

Shiptheory is up right now

Shiptheory had 22 outages in the last 2 years totaling 175h 39m of downtime — averaging 0.9 incidents per month.

There were 22 Shiptheory outages since October 8, 2025 totaling 175h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shiptheory.com

Major August 17, 2026

ParcelForce: Unable to book

Detected by Pingoru
Aug 17, 2026, 08:18 AM UTC
Resolved
Aug 18, 2026, 11:59 AM UTC
Duration
1d 3h
Timeline · 2 updates
  1. investigating Aug 17, 2026, 08:56 AM UTC

    Some users have reported being unable to book Parcelforce services via the Royal Mail OBA integration. Royal Mail services are unaffected. We have reached out to Royal Mail regarding a connection issue and will update this banner.

  2. resolved Aug 18, 2026, 11:59 AM UTC

    Thanks for your patience.

Read the full incident report →

Major August 4, 2026

DHL.de: potential disruptions

Detected by Pingoru
Aug 04, 2026, 10:51 AM UTC
Resolved
Aug 04, 2026, 02:58 PM UTC
Duration
4h 6m
Timeline · 2 updates
  1. investigating Aug 04, 2026, 10:51 AM UTC

    DHL.de has reached out to us confirming they are aware of service disruptions and are actively working hard to resolve them. We'll update this banner once they've confirmed a resolution.

  2. resolved Aug 04, 2026, 02:58 PM UTC

    DHL.de have confirmed they have resolved the issue.

Read the full incident report →

Major June 22, 2026

Unleashed Issues: Unable to download Order

Detected by Pingoru
Jun 22, 2026, 09:08 AM UTC
Resolved
Jun 22, 2026, 11:14 AM UTC
Duration
2h 6m
Timeline · 2 updates
  1. investigating Jun 22, 2026, 09:08 AM UTC

    Some customers have reported issues with the Unleashed integration, receiving errors such as: > Unable to download Order > Unable to download Shipment We have reached out to Unleashed and will update this banner accordingly.

  2. resolved Jun 22, 2026, 11:14 AM UTC

    Unleashed has resolved the issue, and you should no longer be getting errors. Please contact support if your issues persist.

Read the full incident report →

Major June 18, 2026

DX Orders Failing

Detected by Pingoru
Jun 18, 2026, 09:48 AM UTC
Resolved
Jun 18, 2026, 02:57 PM UTC
Duration
5h 8m
Timeline · 3 updates
  1. investigating Jun 18, 2026, 09:48 AM UTC

    We've had reports of some customers seeing their DX orders fail within Shiptheory. We've reached out to DX to ensure they resolve this as soon as possible. As soon as we get a further update from them, we'll let you know immediately.

  2. investigating Jun 18, 2026, 10:50 AM UTC

    We're seeing reports of orders now being able to book in successfully with DX, we're continuing to monitor and will provide updates as we go.

  3. resolved Jun 18, 2026, 02:57 PM UTC

    DX have now resolved the incident. Thanks for your patience.

Read the full incident report →

Major June 3, 2026

Shopify issue: Unable to process shipments

Detected by Pingoru
Jun 03, 2026, 12:46 PM UTC
Resolved
Jun 04, 2026, 02:52 PM UTC
Duration
1d 2h
Timeline · 4 updates
  1. investigating Jun 03, 2026, 12:46 PM UTC

    Some Shopify users have reported they are unable to process shipments. Error fetching order: message - Query not supported We are currently looking into the issue and will update this banner shortly.

  2. investigating Jun 03, 2026, 01:25 PM UTC

    Shopify is currently not operational - We have reached out to their support to make them aware - https://downdetector.co.uk/status/shopify/

  3. investigating Jun 04, 2026, 09:38 AM UTC

    We've made a change to ensure orders now pull through successfully from Shopify. Any failed orders can be retried to have the needed data pull through. If you're still seeing issues following this, please let us know.

  4. resolved Jun 04, 2026, 02:52 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major January 28, 2026

Missing Ebay Orders

Detected by Pingoru
Jan 28, 2026, 09:35 AM UTC
Resolved
Jan 29, 2026, 09:10 AM UTC
Duration
23h 35m
Timeline · 1 update
  1. resolved Jan 29, 2026, 09:10 AM UTC

    Ebay have resolved this issue. Thanks for your patience.

Read the full incident report →

Major October 23, 2025

504 Unable to Connect

Detected by Pingoru
Oct 23, 2025, 11:47 AM UTC
Resolved
Oct 23, 2025, 04:07 PM UTC
Duration
4h 19m
Timeline · 1 update
  1. resolved Oct 23, 2025, 04:07 PM UTC

    If any orders have not printed during this downtime, you can re-print them from inside Shiptheory, if you have orders that have not synced across to Shiptheory, please take the action that triggers them sending from your sales channel to Shiptheory. For example, if marking them as "Shipped" usually returns a tracking number / label, that would be the trigger. If you are sending orders from Shopify, you can use the "On-Demand" feature explained here: https://shiptheory.freshdesk.com/a/solutions/articles/24000090530

Read the full incident report →

Major October 20, 2025

Amazon Web Services Outage

Detected by Pingoru
Oct 20, 2025, 08:50 AM UTC
Resolved
Oct 21, 2025, 08:12 AM UTC
Duration
23h 22m
Timeline · 1 update
  1. resolved Oct 21, 2025, 08:12 AM UTC

    Amazon have now resolved the incident. Thanks for your patience.

Read the full incident report →

Major October 14, 2025

Unable to book over the API

Detected by Pingoru
Oct 14, 2025, 01:26 PM UTC
Resolved
Oct 14, 2025, 01:40 PM UTC
Duration
14m
Timeline · 1 update
  1. resolved Oct 14, 2025, 01:40 PM UTC

    We've now resolved the incident. API orders going forward will now book in successfully. Any failed shipments, please resend these with updated reference IDs, as these need to be unique from the failed shipments.

Read the full incident report →