Ongoing since 09:15 PM UTC, affecting OnTrac.
Hi team, we're seeing an elevated error rate with OnTrac rating requests detected through our internal monitoring system. Impact: Rate quotes are currently failing, and some label purchases may fail as a downstream impact. Tracking is working normally. We've contacted OnTrac and are monitoring closely. We'll update you when we hear back from OnTrac or when the situation changes.
Affected components
Update timeline
- investigating Nov 11, 2026, 09:15 PM UTC
Hi team, we're seeing an elevated error rate with OnTrac rating requests detected through our internal monitoring system. Impact: Rate quotes are currently failing, and some label purchases may fail as a downstream impact. Tracking is working normally. We've contacted OnTrac and are monitoring closely. We'll update you when we hear back from OnTrac or when the situation changes.
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