Resolved after 18 minutes, affecting ShipHero Mobile App and ShipHero Dashboard, on August 14, 2023.
The issue has been resolved and we are monitoring the ensure that performance is stable.
Affected components
ShipHero Mobile AppShipHero Dashboard
Update timeline
- investigating Aug 14, 2023, 12:50 PM UTC
Some customers are experiencing slowness with the web app and trouble logging in to the mobile app. We are investigating.
- identified Aug 14, 2023, 12:57 PM UTC
We have identified the issue and are working on a resolution.
- monitoring Aug 14, 2023, 01:04 PM UTC
The issue has been resolved and we are monitoring the ensure that performance is stable.
- resolved Aug 14, 2023, 01:08 PM UTC
This incident has been resolved.
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