Resolved after 3 hours 43 minutes, affecting ShipHero Mobile App, on September 29, 2023.
We have released a new version -2.2.0.279- which includes a fix for all scanning problems. Everything should be back to normal.
Affected components
ShipHero Mobile App
Update timeline
- investigating Sep 29, 2023, 10:48 AM UTC
We are currently investigating reports about scanning malfunctions in the latest version of the application: 2.2. We advice customers to not upgrade versions past 2.0.9
- identified Sep 29, 2023, 11:29 AM UTC
We have identified the source of the issue and we are working on the release of a fixed version
- monitoring Sep 29, 2023, 12:06 PM UTC
We have released a new version -2.2.0.279- which includes a fix for all scanning problems. Everything should be back to normal.
- resolved Sep 29, 2023, 02:32 PM UTC
The incident has been resolved
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