Resolved after 19 minutes, on October 30, 2023.
It appears that the Auth0 issues have started to subside. ShipHero Engineers are monitoring all platforms and will provide an update once the issue is fully resolved.
Update timeline
- identified Oct 30, 2023, 08:19 PM UTC
Engineers have identified an issue with Auth0, which is preventing users from being able to authenticate into ShipHero applications. Engineers are actively partnering with Auth0 Engineers to monitor the situation. We will continue to provide updates as we receive them.
- monitoring Oct 30, 2023, 08:25 PM UTC
It appears that the Auth0 issues have started to subside. ShipHero Engineers are monitoring all platforms and will provide an update once the issue is fully resolved.
- resolved Oct 30, 2023, 08:39 PM UTC
ShipHero Engineers have confirmed that all systems are back up and operational.
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