Resolved after 1 hour 47 minutes, affecting ShipHero Mobile App and ShipHero Dashboard and 1 more, on November 22, 2023.
We determined the source of the issue was a failure in one of the instances balancing requests to the database. We have increased the monitoring on that side of the infrastructure and will be implementing additional measures to prevent the cascading effect.
Affected components
Update timeline
- investigating Nov 22, 2023, 07:40 AM UTC
We are investigating reports of general slowness in the app.
- monitoring Nov 22, 2023, 09:17 AM UTC
We have identified the cause of the performance drop and resolved it.
- resolved Nov 22, 2023, 09:28 AM UTC
We determined the source of the issue was a failure in one of the instances balancing requests to the database. We have increased the monitoring on that side of the infrastructure and will be implementing additional measures to prevent the cascading effect.
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