ShipHero incident

FedEx API is running slow

Resolved after 2 hours 5 minutes, affecting Label Printing, on November 27, 2023.

resolved Nov 27, 2023, 07:40 PM UTC

Almost all FedEx transactions are succeeding now so we are closing status. We continue to monitor carrier performance as always.

Started
Nov 27, 2023, 05:35 PM UTC
Resolved
Nov 27, 2023, 07:40 PM UTC
Duration
2h 5m
Detected by Pingoru
Nov 27, 2023, 05:35 PM UTC

Affected components

Label Printing

Update timeline

  1. identified Nov 27, 2023, 05:35 PM UTC

    FedEx has a performance issue therefore printing or quoting FedEx as well as cheapest are slow. We have contacted FedEx seeking a resolution time.

  2. resolved Nov 27, 2023, 07:40 PM UTC

    Almost all FedEx transactions are succeeding now so we are closing status. We continue to monitor carrier performance as always.

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