Resolved after 17 minutes, affecting ShipHero Mobile App and ShipHero Dashboard and 1 more, on May 3, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
ShipHero Mobile AppShipHero DashboardShipHero Authentication
Update timeline
- investigating May 03, 2024, 08:15 PM UTC
Several systems are impacted, we believe it's related to our authentication systems and are working with our provider to bring things back up.
- identified May 03, 2024, 08:19 PM UTC
We've isolated the issue, it's recovering, most new log ins should succeed.
- monitoring May 03, 2024, 08:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 03, 2024, 08:33 PM UTC
This incident has been resolved.
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