Inventory is not being deducted on shipment.

Update timeline

1. investigating Jul 24, 2024, 05:23 PM UTC

   Inventory is not being deducted on shipment. Do not manually adjust the inventory. We're working on resolving this and will update you on if we've been able to fix the inventory in an automated manner.

2. identified Jul 24, 2024, 06:16 PM UTC

   Do not clear totes and do not update inventory. You can keep shipping. Once the issue is resolved totes will be cleared and inventory will update.

3. monitoring Jul 24, 2024, 07:06 PM UTC

   We're processing the backlog so inventory is being removed and totes cleared the oldest first. We'll post when totally caught up. There are some earlier shipments where the tote cleared and inventory did not deduct, we're figuring out what to do with those. Please don't manually adjust inventory or clear totes. All totes will be cleared automatically.

4. monitoring Jul 24, 2024, 07:18 PM UTC

   All totes are cleared. There are still a set of earlier orders where we cleared the tote but didn't remove inventory we're still working on handling this and will provide an update.

5. resolved Jul 25, 2024, 12:10 AM UTC

   All inventory has been removed. We will reach out with any recommended cycle counts. Thank you for your patience.