Resolved after 22 hours 44 minutes, affecting Evri, on September 24, 2026.
Evri made the optimizations on their side, and now we can see the requests are succeeding.
Affected components
Update timeline
- investigating Sep 24, 2026, 01:47 PM UTC
We are currently investigating this issue.
- investigating Sep 25, 2026, 07:54 AM UTC
Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
- investigating Sep 25, 2026, 09:51 AM UTC
The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
- identified Sep 25, 2026, 11:17 AM UTC
The carrier identified the root cause and is implementing the optimization.
- monitoring Sep 25, 2026, 12:11 PM UTC
Evri made the optimizations on their side, and now we can see the requests are succeeding.
- resolved Sep 25, 2026, 12:31 PM UTC
This incident has been resolved.
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