ShipEngine experienced a major incident on February 26, 2026 affecting ShipEngine API, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
ShipEngine API
Update timeline
- investigating Feb 26, 2026, 04:26 PM UTC
We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
- monitoring Feb 26, 2026, 05:20 PM UTC
A fix has been implemented and error rates have begun to drop. We are monitoring to ensure a complete resolution and are investigating the root cause of this issue.
- resolved Feb 26, 2026, 06:02 PM UTC
This incident has been resolved.