ShipEngine incident

Elevated rate of timeouts

Minor Resolved View vendor source →

ShipEngine experienced a minor incident on April 16, 2026 affecting ShipEngine API, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 04:01 PM UTC
Resolved
Apr 16, 2026, 08:31 PM UTC
Duration
4h 29m
Detected by Pingoru
Apr 16, 2026, 04:01 PM UTC

Affected components

ShipEngine API

Update timeline

  1. investigating Apr 16, 2026, 04:01 PM UTC

    We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.

  2. identified Apr 16, 2026, 06:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 16, 2026, 08:31 PM UTC

    This incident has been resolved.