SheerID Outage History
SheerID is up right nowPingoru has recorded 52 incidents for SheerID: 11 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 2 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 2 of 510 (0%) |
Incidents, newest first
Minor October 14, 2026 Increased API latency - This is a continuation/recurrence of the issue resolved earlier today. 30m API
Started Oct 14, 2026, 04:33 PM UTC· resolved Oct 14, 2026, 05:04 PM UTC
- investigating Oct 14, 2026, 04:33 PM UTC
SheerID is investigating additional instances of increased API latency following resolution of today's earlier incident. Some customers may notice delays when submitting verification requests.
- resolved Oct 14, 2026, 05:04 PM UTC
This incident has been resolved.
Major October 14, 2026 Increased API latency 1h 29m API, Student programs, Military programs, First Responder programs and 2 more
Started Oct 14, 2026, 02:16 PM UTC· resolved Oct 14, 2026, 03:45 PM UTC
- investigating Oct 14, 2026, 02:16 PM UTC
We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.
- investigating Oct 14, 2026, 02:41 PM UTC
Since about 6:30 AM PT (13:30 UTC) on October 14, many verification requests are failing or responding slowly. End users may see a verification form that won't load or won't submit. API calls to services.sheerid.com may return errors or time out. Some MySheerID portal requests are also failing. We're investigating and will post the next update by 8:00 AM PT.
- investigating Oct 14, 2026, 03:08 PM UTC
Investigating: We've traced the errors to slow responses from one of our databases. We're still working to find the cause of the slowdown. Many verification requests and API calls to services.sheerid.com are failing or responding slowly. Some MySheerID portal requests are also failing. We'll post the next update by 8:30 AM PT.
- identified Oct 14, 2026, 03:28 PM UTC
Identified: We've identified the cause, a problem in our database cluster, and are working on a fix. Error rates have dropped in the last few minutes but are still above normal. Some verification requests are still failing or responding slowly. Notifications about verification results, including webhooks, are delayed because of a backlog. We'll post the next update by 9:00 AM PT.
- resolved Oct 14, 2026, 03:45 PM UTC
This incident has been resolved.
Major August 28, 2026 Latency and Timeouts in API endpoints 40m API, MySheerID
Started Aug 28, 2026, 04:00 PM UTC· resolved Aug 28, 2026, 04:41 PM UTC
- investigating Aug 28, 2026, 04:10 PM UTC
We're investigating heightened latency and timeouts in some API endpoints, including getVerificationDetails.
- resolved Aug 28, 2026, 04:41 PM UTC
This incident has been resolved.
Notice July 21, 2026 My.SheerID login issues 15m
Started Jul 21, 2026, 05:30 PM UTC· resolved Jul 21, 2026, 05:45 PM UTC
- resolved Jul 21, 2026, 06:17 PM UTC
Our reporting and management service, my.sheerid.com, was unavailable for approximately 15 minutes. This also caused downtime with our manual doc review system. The problem was addressed, the system has returned to normal, and traffic is being monitored.
Major February 10, 2026 System degradation: Document review 1h Student programs, Military programs, First Responder programs, Faculty programs and 1 more
Started Feb 10, 2026, 01:18 AM UTC· resolved Feb 10, 2026, 02:18 AM UTC
- identified Feb 10, 2026, 01:18 AM UTC
We have discovered an issue causing delays for document review.
- monitoring Feb 10, 2026, 01:25 AM UTC
A fix has been rolled out, we are currently monitoring.
- resolved Feb 10, 2026, 02:18 AM UTC
This incident has been resolved.
Major January 28, 2026 API Latency 4h 21m API, MySheerID
Started Jan 28, 2026, 08:15 PM UTC· resolved Jan 29, 2026, 12:36 AM UTC
- investigating Jan 28, 2026, 08:15 PM UTC
We are currently investigating an issue affecting our v2 API. The impact appears to be increased API response latency.
- investigating Jan 28, 2026, 08:26 PM UTC
An issue with our database resulted in increased latency between 11:45 am - 12:10 pm PST. Our system has recovered. We are working on identifying the root cause and will continue to monitor.
- monitoring Jan 28, 2026, 08:27 PM UTC
An issue with our database resulted in increased latency between 11:45 am - 12:10 pm PST. Our system has recovered. We are working on identifying the root cause and will continue to monitor.
- monitoring Jan 28, 2026, 08:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 29, 2026, 12:36 AM UTC
API Latency resolved.
Minor October 29, 2025 Military programs: degraded performance 18m Military programs
Started Oct 29, 2025, 05:29 PM UTC· resolved Oct 29, 2025, 05:47 PM UTC
- investigating Oct 29, 2025, 05:29 PM UTC
A cloud service provider supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.
- resolved Oct 29, 2025, 05:47 PM UTC
This incident has been resolved.
Notice October 21, 2025 MySheerID Log In –
Started Oct 21, 2025, 04:00 PM UTC· resolved Oct 21, 2025, 04:00 PM UTC
- resolved Oct 21, 2025, 04:43 PM UTC
Reports of intermittent issues when logging into MySheerID. No impact to other services or verifications and has been resolved.
Notice October 20, 2025 Major degradation of SheerID systems and services 2h 11m
Started Oct 20, 2025, 07:11 AM UTC· resolved Oct 20, 2025, 09:22 AM UTC
- resolved Oct 20, 2025, 09:57 AM UTC
12:11am PDT on October 20, 2025: A major cloud service provider outage began that resulted in degraded quality of all SheerID systems and services. This included blocking SheerID's ability to update its Status page. 2:01am PDT: The cloud service provider identified root cause and began recovery work. 2:11am PDT: A disaster state of SheerID systems and services was declared and recovery measures began. 2:22am PDT: All SheerID systems and services were fully restored.
Notice October 15, 2025 Verification delays for uploaded documents 1h 30m
Started Oct 15, 2025, 08:30 PM UTC· resolved Oct 15, 2025, 10:00 PM UTC
- resolved Oct 16, 2025, 12:19 AM UTC
An incident occurred that resulted in delays for verifications utilizing uploaded documents. This incident has been resolved. Approximate impact period: 20:45–22:00 UTC on October 15th, 2025
Major September 15, 2025 MySheerID Reporting Down 1d 2h Reporting
Started Sep 15, 2025, 05:33 PM UTC· resolved Sep 16, 2025, 07:43 PM UTC
- investigating Sep 15, 2025, 05:34 PM UTC
Reports of MySheerID reporting getting stuck in pending status. Our engineering team is investigating this issue currently.
- resolved Sep 16, 2025, 07:43 PM UTC
This incident has been resolved. We suggest re-running any reports you had stuck in pending
Minor August 20, 2025 MySheerID Customer Service Search 1h 18m MySheerID
Started Aug 20, 2025, 08:45 PM UTC· resolved Aug 20, 2025, 10:04 PM UTC
- identified Aug 20, 2025, 08:45 PM UTC
There is partial degradation to the MySheerID Customer Service Search functionality where it may return an error. We've identified the issue and are working towards resolution.
- resolved Aug 20, 2025, 10:04 PM UTC
This incident has been resolved.
Minor July 17, 2025 Increased verification latency 4h 2m Student programs, Military programs, First Responder programs, Faculty programs and 1 more
Started Jul 17, 2025, 08:08 PM UTC· resolved Jul 18, 2025, 12:11 AM UTC
- investigating Jul 17, 2025, 08:08 PM UTC
We are investigating reports of increased verification latency across multiple program types. Some customers may notice delays when submitting verification requests. All other platform features and functions remain operational.
- resolved Jul 18, 2025, 12:11 AM UTC
This incident has been resolved.
Minor June 12, 2025 Service disruption: increased verification latency and reporting issues 20h 32m API, MySheerID, Reporting, Student programs and 4 more
Started Jun 12, 2025, 07:20 PM UTC· resolved Jun 13, 2025, 03:53 PM UTC
- investigating Jun 12, 2025, 07:20 PM UTC
A service provider is experiencing outages that may impact SheerID verification latency, reporting within MySheerID, and potentially other services. This incident is being closely monitored for resolution.
- resolved Jun 13, 2025, 03:53 PM UTC
This incident has been resolved. All SheerID features and services have returned to normal functionality.
Minor April 17, 2025 Healthcare and Low Income programs: degraded performance –
Started Apr 17, 2025, 05:30 PM UTC· resolved Apr 17, 2025, 05:30 PM UTC
- resolved Apr 18, 2025, 11:15 PM UTC
An incident occurred during which some Healthcare and Low Income program verification forms could not be submitted. This incident was resolved at 5:15pm Pacific Time on April 17, 2025.
Minor April 17, 2025 Multiple programs: degraded performance –
Started Apr 17, 2025, 05:00 PM UTC· resolved Apr 17, 2025, 05:00 PM UTC
- resolved Apr 18, 2025, 11:33 PM UTC
An incident occurred during which loading the verification form for some programs may result in the user's browser tab crashing. This incident was resolved at 3:05pm Pacific Time on April 17, 2025.
Minor January 27, 2025 Temporary disruption: verification form fields greyed out –
Started Jan 27, 2025, 10:00 PM UTC· resolved Jan 27, 2025, 10:00 PM UTC
- resolved Jan 29, 2025, 12:01 AM UTC
An incident occurred that resulted in a disruption to some verification forms, resulting in their form fields being temporarily greyed out. This incident has been resolved.
Minor December 18, 2024 Student data source: temporary disruption 2h 36m Student programs
Started Dec 18, 2024, 03:49 PM UTC· resolved Dec 18, 2024, 06:26 PM UTC
- monitoring Dec 18, 2024, 03:49 PM UTC
A data source supporting Student Segments is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.
- resolved Dec 18, 2024, 06:26 PM UTC
This incident has been resolved.