SheerID incident

Major degradation of SheerID systems and services

Notice Resolved View vendor source →

SheerID experienced a notice incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:57 AM UTC
Resolved
Oct 20, 2025, 09:37 AM UTC
Duration
—
Detected by Pingoru
Oct 20, 2025, 09:57 AM UTC

Update timeline

  1. resolved Oct 20, 2025, 09:57 AM UTC

    12:11am PDT on October 20, 2025: A major cloud service provider outage began that resulted in degraded quality of all SheerID systems and services. This included blocking SheerID's ability to update its Status page. 2:01am PDT: The cloud service provider identified root cause and began recovery work. 2:11am PDT: A disaster state of SheerID systems and services was declared and recovery measures began. 2:22am PDT: All SheerID systems and services were fully restored.