SheerID incident

System degradation: Document review

Major Resolved View vendor source →

SheerID experienced a major incident on February 10, 2026 affecting Student programs and Military programs and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 01:18 AM UTC
Resolved
Feb 10, 2026, 02:18 AM UTC
Duration
1h
Detected by Pingoru
Feb 10, 2026, 01:18 AM UTC

Affected components

Student programsMilitary programsFirst Responder programsFaculty programsMedical programs

Update timeline

  1. identified Feb 10, 2026, 01:18 AM UTC

    We have discovered an issue causing delays for document review.

  2. monitoring Feb 10, 2026, 01:25 AM UTC

    A fix has been rolled out, we are currently monitoring.

  3. resolved Feb 10, 2026, 02:18 AM UTC

    This incident has been resolved.